Top Stories
Kindling customer engagement
Amazon’s Chief Technology Officer Werner Vogels is focused on transforming the internet behemoth into the world’s most customer-centric organisation – and is using innovation to help him get there.
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Heart and sole
In the 11 years since its launch, online shoe seller Zappos has leapfrogged traditional stores to become one of America’s favorite shopping destinations. How? By focusing relentlessly on customer service and building a...
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The art of celling
With mobile commerce set to revolutionize the retail environment in the next few years, both traditional bricks-and-mortar stores and pure-play etailers are scrambling to develop effective mobile strategies. But are they...
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Survival of the fittest
At one point, the economic crisis of the last two years pushed Office Depot stock down to penny-stock levels and while 2010 has seen the company rally, a full recovery is far from assured. CEO Steve Odland explains how the...
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Riding the recession
It has been cited as the worst financial climate since the Great Depression, and one of the worst business environment many retailers have had to face. But still some retailers have flourished, enjoying record sales growth...
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